Refund policy

Last updated: October 13, 2026

We want you to feel confident shopping with Suyadream. This policy applies to purchases from www.suyadream.com, operated by Suyadream Fashion LLC.

Withdraw from your contract, cancel or request a return online

Withdraw from contract / Request a return or cancellation

Open the link above, sign in using the email address associated with your order and the verification code sent to that address, then open the relevant order. Choose the cancellation or return action for the items concerned, complete the form and submit it. Cancellation requests are available for unfulfilled items; return requests are available for eligible fulfilled items. Keep any on-screen or email confirmation for your records.

If you are exercising a statutory right of withdrawal, you do not have to give a reason. A clear withdrawal notice takes effect according to applicable law and is not conditional on our approval, even if the portal describes it as a request. If the relevant action is unavailable, an older order is not shown, or you cannot access the portal, you can also notify us clearly by email or post using the contact details below. A technical restriction does not remove your legal rights.

Our 30-day return window

You may request a return and refund within 30 calendar days after receiving your item. If goods ordered together arrive separately, this window starts when you receive the last item in that order. If the final day falls on a weekend or public holiday, we extend the window to the next business day. To start a return, email info@suyadream.com with your order number or other proof of purchase and the items you wish to return. If an item is damaged, defective, incorrect or not as described, please explain the issue; photographs can help us assess your request.

Please contact us for return instructions and include your order number or other identifying order details in the parcel. Send returns to:

Suyadream Fashion LLC — Returns
5800 Tower Rd APT 904
Denver, CO 80249
United States

This is our designated return address. Do not assume that a different address printed on the original shipping label accepts returns. Contacting us helps identify your order and arrange any return shipping we must pay for; it does not make a statutory cancellation dependent on our approval or suspend your legal deadlines.

Preparing and sending your return

For a voluntary return, contact us within the 30-day request window and send the item back without undue delay after receiving the return instructions. If you need more time or have not received instructions, contact us again. The 30-day window is for making your request; it is not a requirement that the returned parcel reach us within 30 days. Keep proof of posting and, where available, the tracking number. Separate statutory deadlines and rights are explained below and are not postponed while you wait for a reply.

Item condition and intimate apparel

For a change-of-mind return under our voluntary policy, items should be unworn except for reasonable inspection or fitting, unwashed, unaltered and free from damage, stains, odors and signs of use. Please keep tags attached and return any included components and original packaging where reasonably possible.

Handle underwear, lingerie and other intimate items with particular care. A hygiene-related exclusion applies only where an item was genuinely supplied sealed for health or hygiene reasons, is legally unsuitable for return once unsealed, and applicable law permits that exclusion. We do not treat all intimate apparel as automatically non-returnable.

These condition requirements do not remove rights relating to faulty, misdescribed or incorrectly supplied goods. Where a statutory withdrawal right applies, reasonable inspection is permitted; any deduction for handling beyond what is necessary to assess the item will be made only as allowed by law.

Return shipping and fees

If the return concerns a product defect, damage, an incorrect item or another issue for which we are responsible, we will cover the necessary reasonable return shipping costs and any other costs we must bear by law. Contact us for a prepaid method or reimbursement instructions before arranging a return where possible.

For a change of mind, preference or size selection where the item supplied matches the description and order, you are responsible for return shipping costs, except where applicable law requires otherwise. Returns are sent to the United States address above, so customers outside the United States may need to pay international return postage. We do not charge a restocking fee. A return-shipping estimate shown in the self-service portal does not override our responsibility to pay the necessary reasonable return costs for a defective, damaged, incorrect or misdescribed item. Contact us before buying a label for such a return where possible.

Refunds and exchanges

We will review the returned item promptly and notify you of the outcome. Refunds due will be issued without undue delay to the original payment method, unless another method is agreed and permitted by law. Inspection will not extend a statutory refund deadline or allow us to disregard legally sufficient proof of return. The time we take to issue a refund is separate from the time your payment provider takes to post it. If an expected refund has not appeared, contact us so we can check its status; this does not require you to wait beyond a legal deadline. We do not require you to accept store credit instead of a refund to which you are entitled.

For voluntary change-of-mind returns, original delivery charges are not refunded unless we agree otherwise. This does not apply where refunding delivery charges is required by law or where the return results from our error. Taxes collected by us will be adjusted as required. Duties or fees paid directly to a customs authority or carrier may require a separate refund request to that party; contact us if you need supporting order documents.

If you would prefer another size or item, contact us to discuss availability and the return or replacement arrangements. Statutory repair, replacement or refund rights remain available where applicable.

Order cancellation

Contact us as soon as possible if you wish to cancel or change an order. We will try to stop dispatch, but a parcel already handed to the carrier may need to be returned. Dispatch does not remove any statutory cancellation or withdrawal right.

EU, EEA and UK consumers

Where applicable distance-selling law provides a right of withdrawal, you may cancel without giving a reason within 14 days after receiving the goods, subject to lawful exceptions. For a single order containing several goods delivered separately, the statutory withdrawal period runs from receipt of the last good; for a good delivered in several lots or pieces, it runs from receipt of the last lot or piece. Receipt means physical possession by you or a person you designate, other than the carrier. You may also exercise a statutory withdrawal right before delivery. Notify us clearly using the online withdrawal option above, by email or by post, and send the goods back within 14 days after notifying us, unless we have offered to collect them. Posting the goods within that period meets the return deadline. You do not need our approval to exercise this right. Any legally required extension when the withdrawal deadline falls on a weekend or public holiday applies.

For a qualifying cancellation of the whole order, the refund includes the cost of our least expensive standard outbound delivery option, but not an upgrade you selected. You pay the direct return costs only where properly disclosed before purchase and permitted by law.

Under applicable EU withdrawal rules, reimbursement is due without undue delay and within 14 calendar days after we are informed of your withdrawal. Unless we have offered to collect the goods, we may withhold it until the goods are returned or you provide evidence of sending them back, whichever happens first, where the law permits. Under UK rules, where we have not offered collection, reimbursement is due without undue delay and no later than 14 calendar days after we receive the goods or evidence of return, whichever is earlier; where we offer collection, the 14-day period runs from your cancellation notice. Any more protective mandatory local rule prevails.

You may use, but are not required to use, this notice: “To Suyadream Fashion LLC, info@suyadream.com, 5800 Tower Rd APT 904, Denver, CO 80249, United States: I hereby cancel my purchase of [goods], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].” Add your signature if sending a paper notice.

Your mandatory consumer rights

Our 30-day policy is additional to, and does not limit, rights or remedies that cannot lawfully be excluded, including rights concerning defective goods after 30 days. For Australian consumers, goods come with guarantees under the Australian Consumer Law. A major failure can entitle you to a replacement or refund and compensation for reasonably foreseeable loss; other failures can require repair or replacement. Contact us if you believe your legal rights require a different remedy.